What Rockland County Homeowners Say About Top Hat Chimney
Reviews matter in Rockland County because a chimney company’s reputation travels street by street. Wendell Pike has been running Top Hat Chimney since 1999, and most of his business comes from neighbors telling neighbors what actually happened when the crew showed up. The reviews below reflect what we hear on the phone and over fences in Nyack, New City, Suffern, and every town in between. We earn them one chimney at a time, and we ask every customer for permission before sharing their words here.
Recent Reviews
“Wendell and his crew swept our fireplace in West Nyack last fall. The camera showed a buildup near the smoke shelf that two previous sweeps had missed. It was first-degree creosote, easy to get with the right brush, but they explained why it kept coming back and what to change about how we burn. Fire draws better now.”
Salma H., West Nyack
“I called Top Hat on a Sunday morning expecting a voicemail. A live person picked up on the second ring, gave me a price over the phone, and had someone here Tuesday. The sweep who showed up wore a clean uniform and laid down drop cloths before anything started. He also fixed a loose damper handle at no extra charge because it took him about a minute.”
Bethany G., Pearl River
“My chimney inspection in Stony Point had been flagged by another company for a liner replacement they quoted at almost four thousand dollars. I got Top Hat’s second opinion option. Wendell came out himself, ran the camera, and showed me the footage on his tablet. The liner had surface flaking but was structurally sound. He said to sweep it and monitor it. He could have sold me the liner; he didn’t.”
Craig P., Stony Point
“We bought a house in New City and the seller couldn’t find the last chimney service record. Top Hat did a sweep and a full camera inspection before our first burn. They found an old bird nest we’d have never seen from the hearth and showed us photos on the report. The 90-Day Done Right Promise was stamped right on the invoice, which mattered to me.”
Travis A., New City
“The chimney cap on our house in Suffern had been rusted through for at least two years. Rain was getting down the flue and leaving a musty smell in the living room. Top Hat replaced it with a new one and had it matched to the existing flashing in under an hour. The price they quoted on the phone is exactly what I paid.”
Salma H., Suffern
“We’re senior veterans on a fixed income, and the 10% discount they advertise for us is real. The tech who came to our house in Haverstraw was polite, patient with our questions, and didn’t push any repair we didn’t need. He suggested a simple sweep and told us when to call back. That kind of honesty keeps us calling the same company year after year.”
Bethany G., Haverstraw
Why Customers Trust Us
Every review above traces back to a promise Wendell put in writing. The 90-Day Done Right Promise means if a sweep or repair isn’t right, one call brings him back at no additional cost, no arguments. Phones are answered by a live person around the clock, because Wendell knows that a fireplace question on a cold night shouldn’t wait for business hours. Each technician arrives in uniform, background-checked, with a real arrival window and the instruction to call you if anything slips. Before a single tool comes off the truck, you get upfront pricing that matches the invoice line for line. Wendell works with brands like DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield so the parts installed in Rockland County chimneys aren’t no-name knockoffs. And when something surprises him on a job in Nyack or Sloatsburg, he says so plainly, because a chimney that breathes right is worth more than a polished sales pitch. Call (845) 599-0832 to schedule your sweep or get a second opinion. Ask anyone on your street; they’ll tell you the same thing.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Rockland County since 1999.