Our Guarantee & Warranty - Top Hat Chimney

The Top Hat Chimney Guarantee

Top Hat Chimney has worked on Rockland County chimneys since 1999, and Wendell Pike puts his name on every job because he knows he’ll run into you again at the grocery store in Nyack or the hardware store in New City. The guarantee is simple: if the work isn’t done right, one call brings Wendell back. We put it in writing on every single job, stamped right on your paperwork. No fine print, no phone tree, no “we’ll see what we can do.” You call, we come back, we make it right. That’s been the rule since before a lot of the houses in Suffern had their first liner replacement.

Call (845) 599-0832

What’s Covered

• Workmanship on every service we perform. If a sweep, repair, cap installation, crown work, or liner job has an issue within 90 days of completion, we return and fix it at no cost to you.
• Parts and materials we install. We work with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, and we stand behind how those products go in.
• Cleanup after every job. Your hearth, floors, and entry path should look the way they did when we pulled up, minus the creosote and soot.
• On-time arrival with a real window. You get an actual arrival window, and if Wendell or his crew is running late, someone calls you to let you know.
• Honest pricing before work begins. The number you hear on the phone is the number on the invoice. No surprise add-ons once the ladder goes up.
• Background-checked, uniformed technicians. The person at your door is someone Wendell has vetted, and they arrive in a clean uniform, not a hoodie and mystery van.

Our Satisfaction Promise

Here’s how it works if something’s not right. You call (845) 599-0832. A live person answers, day or night, and it may well be Wendell himself picking up. You explain what’s going on. We schedule a time to come back that works for you, and we come back. No arguing about whether it’s covered. No “you must have done something.” If the work left our hands and it isn’t performing the way it should within 90 days, that’s on us, not you. Wendell has been doing this since 1999 in Rockland County, and his reputation is built on neighbors telling neighbors the name of the chimney guy who actually shows up twice if he has to.

We also offer a free second opinion on any written estimate from another company. If you’ve got a quote that makes you raise an eyebrow, bring it to us. Wendell will walk the same chimney, camera in hand, and tell you plainly what he sees. Sometimes the other guy is right. Sometimes he isn’t. Either way, you get the truth with footage to back it up, every time, no exceptions.

Licensed & Insured Backing

A guarantee is only as good as the company behind it, and a licensed, insured chimney company has real accountability. We carry the insurance and bonding you’d expect from a company that’s been climbing Rockland County roofs since the Clinton administration. That protects your property while we work and covers our crew when they’re on your roof or in your attic. Wendell also publishes his address and license number, which matters more than most people think. A company that hides behind a PO box and a burner phone can vanish when a liner job goes sideways. Wendell lives here, works here, and answers the phone here. The paperwork is real because the person is real.

Why the Guarantee Matters in Rockland County

Rockland County chimneys take a beating. Our winters freeze and thaw, our summers bake flashing and crowns, and the Hudson Valley humidity works on masonry from the outside while wood smoke works on the flue from the inside. A chimney that ran fine in Pearl River last season can develop a cracked crown or a deteriorating mortar joint by the time the leaves fall in Stony Point. The guarantee exists because Wendell knows what this climate does to chimneys, and he knows that a job done right in March should still be right in November when you light the first fire in Tappan.

And here’s the part most companies won’t say out loud: sometimes the work can wait. If Wendell’s camera shows a flue that’s serviceable but dirty, he tells you it’s dirty and sweeps it. If it shows third-degree creosote glaze that’s a fire hazard, he shows you the footage and explains what you’re looking at. You decide with plain-English facts, not pressure. The 90-Day Done Right Promise covers the work we do, but the promise underneath it is simpler than that: we don’t tell you to spend money you don’t need to spend.

The 90-Day Done Right Promise, Explained

You’ll see it stamped on every job we finish. It covers the workmanship on everything from a Level 1 sweep in New City to a full liner rebuild in Haverstraw. For 90 days after we pack up the truck, if anything we did isn’t right, one call brings Wendell back. No trip charge if you’re inside the county. No “that’s not covered.” No deductible. Just the same crew that did the work, coming back to stand behind it.

We also offer a few standing discounts that make the work more reachable. $40 off any repair over $200. No trip charge for calls inside Rockland County. And 10% off, always, for seniors and veterans. Wendell served his community long before he started this company, and that discount isn’t a promotion. It’s a policy.

Camera Evidence, Every Time

A guarantee you can verify beats a guarantee you have to trust. That’s why every inspection includes camera footage of the flue, top to bottom. You’ll see what Wendell sees. If he recommends a repair, you’ll see the crack, the gap, the spalling brick, or the flaking liner on a screen before anyone asks you for a dollar. If he says you’re good for another year, you’ll see that too. The camera footage and a plain-English verdict, every time, no exceptions. That’s the thing we hear most from first-time customers in Rockland County: nobody ever showed them footage before. We’ve been doing it since cameras got good enough to be worth carrying up a ladder.

Frequently Asked Questions